Return Policy
FREE TERMINATION OF THE CONTRACT BY THE CUSTOMER
CUSTOMERS have the right to free termination of the products purchase contract they have entered with Needen Europa within fourteen (14) calendar days, with no need to offer any justification.
The term for exercising the right to free termination expires on the expiration of the fourteenth (14th) consecutive day after the day following that in which the CUSTOMER, or a third party appointed by him/her, other than the carrier, acquires the physical possession of the product or of the last product, in case of several goods ordered in a single order and delivered separately.
In order to exercise their right to free termination, CUSTOMERS undertake to communicate to Needen Europa by email to kunde@needen.lu their decision to terminate this contract by means of an unequivocal termination statement. For such, CUSTOMERS may complete and send via email the free termination form that Needen Europa may make available or any other unequivocal termination statement.
In order for the free termination period to be respected, it is sufficient that the CUSTOMER'S communication regarding exercising the free termination right is sent before the expiration of the said termination term.
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Conditions for Returning Products in the Event of Contract Termination:
In case of exercising the free termination right of the contract concluded with Needen Europa, the CUSTOMER undertakes to return the product(s) in perfect conditions, without any trace of misuse, dirt or damage, and without signs of manipulation beyond what is usually accepted in a commercial facility, as well as wholly, with all its components and accessories, instructions manual, and original packaging.
The return of product(s) must occur until the end of the 14th (fourteenth) consecutive day counted from the delivery day, to the address indicated by Needen Europa in the instructions sent to the CUSTOMER. Likewise, the packaging must be completely identified and intact, so that the identification of the sender can be confirmed.
Should the CUSTOMER not fulfil the conditions previously established, Needen Europa reserves the right not to accept the termination of the contract and the return of the products(s) and, consequently, of not reimbursing the CUSTOMER of the payments made.
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Effects of free termination:
In the event of termination of the contract with Needen Europa, it will reimburse the CUSTOMER for the payments made, including delivery costs (with the exception of additional costs resulting from the CUSTOMER'S choice of a shipment mode other than the least expensive normal shipping modality offered by Needen Europa), without undue delay and in any event not later than 14 (fourteen) days from the date on which Needen Europa becomes aware of the decision to terminate this contract.
Needen Europa will refund the CUSTOMER by using the same payment method used by the latter in the initial transaction. In any case, the CUSTOMER will not incur in any costs as a consequence of such reimbursement.
In the event of product return(s), refunding of the purchase price will be made by Needen Europa after validation of the fulfilment of the return conditions described previously and below.
CUSTOMERS are responsible for all expenses related to or arising from product returns, and must guarantee the shipment in a safe way and with the necessary guarantees so that the returned product is delivered to Needen Europa in perfect state of conservation.
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Exceptions to free termination:
Under Article 17 of the applicable law to distance contracts (Decree-Law No. 24/2014, of 14th February, in the wording in force at any moment in time) the following constitute exclusions to the right of termination of the contract, and CUSTOMERS cannot freely resolve the following contracts:
- Supply of goods made according to CUSTOMER specifications or manifestly customized;
- Supply of goods, which, by their nature, cannot be re-sent or are likely to deteriorate or expire;
- Supply of sealed goods not subject to return for health protection or hygiene reasons when opened after delivery;
- Supply of goods, which, after delivery and by nature, are inseparably mixed with other products;
- Provision of audio or video recordings or sealed software, from which the CUSTOMER has withdrawn the seal after delivery.
CUSTOMER SUPPORT, COMPLAINTS, AND AFTER SALES SERVICE
Any possible complaints regarding products marketed on the WEBSITE or questions related to after sales assistance should be sent to Needen Europa by email at kunde@needen.lu. All complaints will be duly reviewed by Needen Europa and timely answered.
The same means of contact may be used by USERS for any questions related to Customer Service, including help and suggestions.
